The idea of representing the organization in the form of a set of process management and its activities as managing a set of processes began to spread in the last decade. The world’s leading companies are adopting this approach and have proven in practice the importance, efficiency, cost-effectiveness, and progressiveness of the transition to customer-oriented […]
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Sustainable Quality Excellence is a term we use a lot across the business. But what do we really mean by it? We’re talking essentially here about our ability to fulfill people’s expectations. Or in this case, to give our customers what they want. Without customers, we don’t have a business. So, to be successful, we
Please take part in a small experiment. For a moment, imagine what the concept of quality control in a call center might mean. Presented? Well done. Surely you have conjured up the image of a supervisor who monitors the process of processing calls by operators, and then makes them the necessary corrective remarks. While call
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Six Sigma is a comprehensive and flexible system for achieving, maintaining, and maximizing success in business activities, based on: Deep understanding of consumer needs. clear and competent use of facts, data, and statistical and analytical methods. proactive management, development, and reorganization of business processes. “We consider the Six Sigma system to be the most promising
Conducting a regular QMS self-assessment is, in my opinion, one of the most important tools for its continuous improvement! Therefore, in our company it is this process that is given increased attention not only to the Quality Service, but also to the management and the personnel management department. It is best to show
A quality management system (QMS), which is a functional area that exists on its own and practically does not affect the company’s business results. What is the reason for this phenomenon? In this article, the authors have tried to answer this question. When implementing organizational projects in the field of improving the efficiency of companies,
Customer loyalty is fundamental behavioural feedback. Which stems from positive consumer experiences of a company’s products and services. As result leads to increase the financial performance, and market share. In recent articles about the relationship with the consumer make us recall the old parable of three blind men who try to make a
Productive Work Culture | The influence of aspects of management behavior on the effectiveness of the implementation of lean manufacturing principles in a modern manufacturing enterprise. More and more significance in modern enterprises acquires a judgement that the main value of the organization is the staff. Command Work and focus on results often become
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The Butterfly Effect illustrates how seemingly minor improvements, when accumulated through the principles of Kaizen, can lead to significant and sustainable growth in complex systems. Continuous improvement involves the implementation of activities that do not require significant costs, but the return on them is sometimes elusive in monetary terms. How to correlate Kaizen and
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Lean change management includes lean change canvas and iterative cycles for effective changes for organizational improvements. Since the beginning of the New Year, we love to plan for change. We write and compile lists, glue stickers with changes and improvements in work, in sports training and, sometimes, in everyday life and family environment. But,
