Quality model (From the process point of view) there are actually six basic steps that need to be established in the enterprise to successful implementation. With the rise of high and new technology, more and more enterprises have abandoned the traditional position salary when choosing the basis for salary payment, and invariably choose ability […]
The idea of representing the organization in the form of a set of process management and its activities as managing a set of processes began to spread in the last decade. The world’s leading companies are adopting this approach and have proven in practice the importance, efficiency, cost-effectiveness, and progressiveness of the transition to customer-oriented
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Sustainable Quality Excellence is a term we use a lot across the business. But what do we really mean by it? We’re talking essentially here about our ability to fulfill people’s expectations. Or in this case, to give our customers what they want. Without customers, we don’t have a business. So, to be successful, we
Please take part in a small experiment. For a moment, imagine what the concept of quality control in a call center might mean. Presented? Well done. Surely you have conjured up the image of a supervisor who monitors the process of processing calls by operators, and then makes them the necessary corrective remarks. While call
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Six Sigma is a comprehensive and flexible system for achieving, maintaining, and maximizing success in business activities, based on: Deep understanding of consumer needs. clear and competent use of facts, data, and statistical and analytical methods. proactive management, development, and reorganization of business processes. “We consider the Six Sigma system to be the most promising
Six Sigma Statistical Framework | Despite the fact that knowledge of statistics is not the main point of the concept of “Six Sigma”, the name came from the subject of statistics. Any process can be represented in the form of a mathematical model. Where the main parameters of the result of the process are the
Conducting a regular QMS self-assessment is, in my opinion, one of the most important tools for its continuous improvement! Therefore, in our company it is this process that is given increased attention not only to the Quality Service, but also to the management and the personnel management department. It is best to show
A quality management system (QMS), which is a functional area that exists on its own and practically does not affect the company’s business results. What is the reason for this phenomenon? In this article, the authors have tried to answer this question. When implementing organizational projects in the field of improving the efficiency of companies,
The Balanced Scorecard (BSC) is a management tool that enables managers to achieve their strategic goals. It can be used as a structure that integrates the mission and vision and strategies of the organization together with measures for production activities. It makes vision measurable and systematically translates it into tasks, performance indicators, goals, and actions. In the expression
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Customer loyalty is fundamental behavioural feedback. Which stems from positive consumer experiences of a company’s products and services. As result leads to increase the financial performance, and market share. In recent articles about the relationship with the consumer make us recall the old parable of three blind men who try to make a
